Tina Ahmadi Heidari
Marketing communications professional with expertise in global management and financial services, seeking to leverage multilingual skills and international business acumen.
About Me
Marketing Communications professional with a Master's degree from Stockholm University and experience in financial services at Nordax Bank and Swedbank. Combines strong business acumen with practical customer service experience and multilingual capabilities (Swedish, English, Persian fluent). Background includes handling financial transactions, customer relations, and digital services in banking environments.
Skills
Experience
Pre Collections/Payment Service Handler
- Analyzed financial profiles and payment histories to assess risk and propose repayment solutions
- Conducted identity verification through BankID and security protocols for compliant customer interactions
- Managed high-risk loan cases via phone and digital platforms, ensuring regulatory compliance
- Maintained strict adherence to GDPR and internal compliance policies in all customer interactions
Bank Clerk
- Conducted KYC analysis and customer profiling to ensure regulatory compliance
- Managed banking operations including account opening, transfers, and special case handling
- Collaborated with AML departments to detect and report suspicious financial activities
- Processed customer data in accordance with GDPR requirements for privacy protection
Education
Master's Programme in Marketing Communication
- Developed advanced analytical research methods applicable to financial risk assessment
- Mastered strategic communication skills for regulatory compliance reporting
- Applied critical thinking and evaluative skills essential for AML investigations
- Gained expertise in digital analysis and data interpretation for compliance monitoring
Marketing and Communication with focus on risk assessment and compliance
Bachelor's in Global Management
- Acquired solid foundation in financial analysis and risk assessment fundamentals
- Developed strong analytical and evaluative skills relevant to compliance procedures
- Studied international business operations and global market regulations
- Built expertise in accounting principles and financial transaction monitoring
Business Studies with focus on financial analysis and international business
Contact
Marketing Communications professional with a Master's degree from Stockholm University and experience in financial services at Nordax Bank and Swedbank. Combines strong business acumen with practical customer service experience and multilingual capabilities (Swedish, English, Persian fluent). Background includes handling financial transactions, customer relations, and digital services in banking environments.